ReeLabs Private Limited Privacy Policy
Introduction
ReeLabs ("we," "our," or "us") is committed to safeguarding your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and protect the personal data provided to us by patients and clients in the course of our operations. By engaging with our services or accessing our website, you agree to the practices described in this policy.
Information Collection
We collect the following categories of personal information:
Personal Identifiers: Name, phone number, email address, and payment details.
Medical Records: As a healthcare company, we collect and maintain sensitive patient medical data, which is essential for the preservation and storage of stem cell samples, as required by the Indian FDA.
Purpose of Data Collection
We collect personal and medical information for the following purposes:
To maintain and preserve stem cell samples.
To comply with legal and regulatory requirements, including those set by the Indian FDA.
To provide relevant healthcare services, customer support, and account management.
Data Security
Your data security is of utmost importance to us. We manage all personal and medical information using Salesforce CRM, which has multiple layers of access control based on necessity. Our system includes robust checks and balances to protect your data from unauthorized access, breaches, or misuse.
Data Sharing
ReeLabs does not share your personal data with any third parties. All information collected is used solely for the purposes stated in this policy and remains confidential.
Data Storage
We retain personal and medical data for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Data storage is protected through encryption and other security measures within our CRM system.
Cookies and Tracking Technologies
Our website uses cookies and other tracking technologies to enhance user experience and provide analytics. You have the option to control cookies through your browser settings.
User Rights
As a user of ReeLabs' services, you have the following rights concerning your data:
Right to Access: You may request access to the personal information we hold about you.
Right to Rectification: You may request correction of inaccurate or incomplete personal data.
Right to Erasure: You may request the deletion of your personal data, subject to regulatory and legal obligations.
To exercise any of these rights, please contact us at customer.support@reelabs.com.
Data Transfer
ReeLabs does not transfer user data to any countries outside of India. All data collected is stored and processed within India.
Third-Party Links
Our website may contain links to third-party websites that are not governed by this privacy policy. We are not responsible for the privacy practices of such websites and recommend reviewing their policies before providing any personal information.
Changes to This Policy
ReeLabs reserves the right to modify this Privacy Policy at any time. Changes will be posted on this page, and we will notify users of significant updates through email or website notices.
Contact Information
If you have any questions about this privacy policy or how we handle your data, please contact us at:
ReeLabs Pvt Ltd
1st Floor, KK Chambers, Sir PT Road, Fort, Mumbai - 400001
customer.support@reelabs.com
1800 222 454 or +91-22-61872121